By Kelly Fuller, FCICA, Director of Education
There are several excellent programs in the industry today to train flooring installers. FCICA developed the Certified Installation Manager (CIM) Program to address the need for qualified personnel to direct those installers and ensure well-managed projects.
What is an installation manager? The Installation Manger (IM) focuses on installation readiness and the quality of services that are delivered. The IM assumes responsibility for the success of the job by communicating and verifying site conditions before the installation begins and by monitoring quality and addressing changes in the field during the installation. The IM is the main contact to customers’ field personnel, including project superintendents and facility managers. This is an especially important position in these times of labor shortages which are only projected to worsen over time.
The purpose of the Certified Installation Manager (CIM) Program is to provide the commercial flooring industry with installation managers that are easily distinguished by their obtainment of the CIM designation. The program recognizes, trains and certifies installation managers that have an enhanced core skill set and knowledge base to manage a successful commercial flooring installation project.
The CIM Program currently consists of eight modules of learning and related assessment tests, plus two bonus sessions. These modules were developed by the CIM Taskforce consisting of floor covering contractors, manufacturers and other experts in the field, by using a job analysis and drawing on years of combined experience to produce a standard skill set required of all commercial floor covering installation managers.
Topics include: Utilizing the Estimate, Planning the Job, Understanding Contractual Obligations, Scheduling and Assigning Resources, Managing On-Site Conditions, Managing Change Orders On-Site, Financial Management: Budget vs. Actual, Closing Out the Job, Managing Materials on the Jobsite, and Handling Claims on the Jobsite. The learning modules provide the information needed for the CIM candidate to successfully complete the assessment tests. By viewing and reviewing, candidates will become familiar with each topic and understand its application. Each module must be viewed completely before the candidate will be allowed to access the related assessment test.
Applying for the program is easy. Potential candidates can visit the CIM page on the FCICA website, click the Apply Now button and create a CIM account. Once their application has been approved, new CIM candidates receive individualized login instructions and can purchase the complete program. After viewing each learning module, they are given access to the related assessment to confirm their knowledge. When all of the learning benchmarks are achieved, candidates receive their Certified Installation Manager (CIM) designation. Each CIM receives a frameable certificate evidencing program completion and an identification card. The ID card can be used to access their training transcript.
The CIM designation is valid for three (3) years. To maintain a current credential, Certified Installation Managers must complete at least 30 hours of approved professional development related to the flooring industry acquired during the three-year certification period.
The CIM program continues to grow and be refined in accord with the evolution of installation management and certification professional practices. The flooring experts at FCICA continue to add valuable content to the program to provide a relevant comprehensive curriculum.
Response from the flooring industry has been huge. Over 35 companies (flooring contractors, manufacturers, and other industry experts), including Bonitz Flooring Group and Shaw Industries, have already pledged their support and endorsed the program. ARDEX Americas, nora systems and INSTALL advocate the program by offering full-ride scholarships several times each year.
James Bissler, a 2015 program graduate from Texan Floor Service summed it up best: “I chose the CIM program because I wanted to separate myself and my company from my competition. I have certified installers so it only made sense to take the next step and become a certified installation manager.”
Learn more about the CIM Program by scanning the QR code below to visit the CIM page on the FCICA website: www.fcica.com, or contact Kelly Fuller via email: firstname.lastname@example.org; or phone: (248) 661-5015.