Using the correct flooring contractor is important for each flooring job. Make sure you are the selected company for each job you bid whether it is a smaller residential installation or a large scale commercial project. Your success can be measured when expectations are met, material orders are completed on-time, color selections are accurately made, and proper manpower is scheduled seamlessly.
Reputation speaks loudly when it comes to making decisions needed for the installation of the flooring. It really does not matter if it is a 100-yard residential install or a complex commercial contract with a multitude of materials being installed. Make sure your track record, completed jobs, manpower capabilities, skill set, etc. is indicative of your firm being able to handle the job. You need to have a current contractor’s license, insurance, and bonding capabilities.
When it comes to commercial work, reputation is usually based on work performance. It will not take long in your local market place to establish either a good or bad reputation. Part of establishing a good reputation is your ability to deal with the unexpected, the proper channels to follow and also the plain and simple fact of dealing with people on a professional level.
Professionalism goes a long way today. In this day and age when most work and agreements are done over the computer, phone, or through emails, face-to-face communication sometimes seems like a lost art. Your company website reflects greatly on reputation, especially if there is a page of completed projects that can be viewed, or a customer comment page where people can leave customer satisfaction comments.
Specifying and Application
There is a lot of time and money spent in designing a building, and then specifying an acceptable flooring product for the application in which that building is to be used. Usage, color, design, patterns; does it require carpet, resilient, ceramic, real wood, or LVP; should it be floating, full-spread hard set adhesive, or maybe a pressure sensitive product. Application of a product to be used in the environment that it was designed for is only the beginning.
Also, it’s an important piece of the puzzle, too. As a contractor, what experience do you have when it comes to working with the A&D community? Can you steer them to the proper products for the application?
In the residential marketplace, are all the right questions asked? For residential carpet, who is living in the space: kids, pets, or a retired couple? This all plays an important part of specifying or recommending a product for a successful installation.
Contracts and Bonding
Contracts and having the proper bonding capacity on the commercial side of the market is critical. Regardless of the size of the project and the monetary value, careful consideration needs to be taken in at this point. Make sure to understanding all the aspects of the contract ‒ from payment schedules, billing schedules, completion dates, certified payroll requirements, insurance, bonding, and the list goes on. Usually the schedule is tied to the contract along with verbiage for manpower requirements so as not to hold up the job.
Project Management and Installation
Installation is the foundation of the flooring industry as it encompasses all aspects of the flooring products after the sale. The industry can make as many types, styles, textures, backings, finishes in flooring products as they want, but if the material is not installed correctly, it can fail at levels, including installation, proper color selections, submittals, approvals, material ordered, allocated to the job site, work orders, and so on.