Importance of being 1% better than your competition.

WFCA

Tom Jennings, WFCA Vice President, Professional Development
Tom Jennings, WFCA Vice President, Professional Development

Welcome to Tom’s Tips. Tom Jennings, Retail Training Expert, presents short video tips for improving your customer service and optimizing your staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.

Tom Jennings shares valuable lessons learned from infomercials in part 1 of a series: if you want to be believed – you must first be a believer yourself.

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