Pro tips for climbing the ladder in the floor covering industry By John T. McGrath, Jr. The North American floorcovering industry remains at a crossroad. Faced with an aging workforce and an increase in retirees as baby boomers leave the industry, we must all do our part to find and cultivate the next g...
How understanding employee types can improve your business By Steve Rausch When it comes to market share, it’s only natural to want a bigger piece. Previously, I’ve discussed methods to increase your growth goals, as well as improve your systems and sales team. I’ve also frequently suggested there are d...
By Tom Jennings, WFCA vice president, professional development I was visiting with a flooring dealer recently who stated, “I just hate customers who complain!” Imagine his reaction when I responded, “They’re my favorite type of customer.” Obviously, both statements did not reflect what we truly felt. He...
By Paul G. Stuart, Jr., Stuart & Associates Commercial Flooring There has been long debate over the value of being certified within flooring installers’ circles, and now with social media. One school of thought says you cannot be considered a professional, or at least not seriously, without being pr...
By Robert Blochinger Note: The comments in this article are not to be interpreted as legal advice. This is a simple explanation of some clauses and what to look for and consider when reviewing contracts. In today’s world of business, contracts have become more legal and technical with respect to clauses...
By Bill Luallen, National Sales Director, XL North It’s important to understand the necessity, and benefits, of rendering concrete substrates porous before installing resilient flooring. Porosity of a Concrete Substrate Affects: Flooring adhesives – More porous substrates take less time for an adhesive...
By Gregory Mowat, Forensic Tile Consultants Prior to replacing ceramic or stone tiles, it’s important to know why the replacement is necessary. The typical causes for replacing tiles include: They are cracked, or indent fractured; Are damaged from impact; Are detached, hollow or loose; They were imprope...
By Jim Walker, American Floor Covering Institute Today, we know that flooring installation is more of a recognized trade than it was before 1993. Professional installers certainly do not receive the credit that I and many others feel they should; but acknowledgement of the skills required for the instal...
Supporting Professional Installers Worldwide Since 1938 By Leslie Del Pozo, QEP Director of Channel Marketing The proverb, “Necessity is the mother of invention,” certainly holds true to ROBERTS carpet installation tools. Roy Roberts had been a carpet layer all his working life and was a very proud and...
By Jerry Lee, Protect-All Flooring It’s no secret that moisture is a leading cause of flooring failures – accounting for more than $2 billion in damages annually. As the calendar moves into summer and the temperatures rise along with the humidity, moisture continues to be a major challenge for professio...
